Ellen Chatbot

WHEN DO I GET MY SOCIAL BENEFIT?

In cooperation with the UWV we have developed Ellen. A new colleague for the UWV webcare team. Ellen answers the most common questions from customers via Facebook so that the webcare team can focus on more complicated questions.

COMMISSIONED BY

UNBURDEN

Webcare team no longer has to answer common questions.

QUICK REPSONSE

Customers receive immediate answers to their question.

EXPERIMENT

Pilot to discover more chatbot opportunities at the UWV.

ELLEN BY THE NUMBERS

24

Hours per day available

5

Most frequently asked question

0

Webcare stress

WANT TO KNOW MORE?

AskĀ Marco, he’ll get back to you within 24 hours!