Floor

DIGITAL BECOMES HUMAN

Together with ING, we are involved in an innovation program in which queueing management, internal collaboration between employees and a personal customer experience in offices is central. This was also the birthplace of FLOOR. This is a concept based on a software application that includes tablet and smartwatch integration to allow floor managers and ING advisors to communicate.

COMMISSIONED BY

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More efficient personnel planning
Insight into customer flow
Customer experience with a personal touch
PERSONAL

A more personal way of reception than any other bank.

TABLET + WATCH

Seamless integration of tablet and smartwatch.

INSIGHTFUL

Customer flows are processed smoothly and made transparent.

https://www.youtube.com/watch?v=Kjp74l-fe-Q

FLOOR BY THE NUMBERS

15

User downloads

6

Weeks to MVP

92

Experienced the reception as pleasant

MORE INFORMATION?

Ask Marco, he’ll get back to you within 24 hours!